PrometheusSupport: Room Guard
Support is open to everyone, on the free and the paid plan.
How to get help
Email: prometheus.maker@proton.me. Include your site address and what you saw. A screenshot helps.
Replies usually go out within two business days.
Quick answers
How do I stop a private hire and a class from overlapping?
On the Rooms tab press + Add a room, name it (for example "Sauna"), tick the class and the private hire service, then Save rooms. If both services already list the same resource in Bookings, the app suggests the room and you only press Guard.
What counts as taking the room?
A confirmed or pending booking of any service in the room. Cancelled, declined and waiting-list bookings don't. Clients who join the same class session still book together.
A class is on my calendar but has no bookings. Is the room taken?
Not yet. The room is held from the first booking in that session. If the session lists the room as a resource in Bookings, appointment times that overlap it are already hidden by Bookings itself.
Can I still book over a taken room myself?
Turn on "Let me and my staff book over a taken room from the dashboard". Then only bookings made by clients are checked.
Two bookings overlap anyway.
Bookings made before you set up the room stay; the paid plan lists them on the Double bookings tab. If the app can't finish a check in time, it lets the booking through instead of blocking your clients. Email us if it keeps happening.
Where are my rooms saved?
In your site's CMS, in a collection named "Room Guard settings".
Where the app lives
In your dashboard, open Manage Apps, then Room Guard.