PrometheusSupport: Comment Alerts
Support is open to everyone, on the free and the paid plan.
How to get help
- Email: prometheus.maker@proton.me. Include your site address and what you saw. A screenshot helps.
- Replies usually go out within two business days.
Quick answers
I don't get any emails.
Open the app and press "Send a test email". If the test arrives, alerts are working and will come with the next comment. If it doesn't, check your spam folder and the address in "Send alerts to". Alerts come from a Wix no-reply address.
Emails stopped in the middle of the month.
On the free plan the app sends 50 alerts per month; the history still records every comment. The paid plan removes this limit. Your site's own email allowance also applies.
Can several people get the alerts?
Yes, up to 5 addresses on the paid plan, one per line.
I only want alerts about problems.
On the paid plan, add keywords such as refund or broken. Matching comments get [Flagged] in the subject, or you can choose to be emailed only about those.
I don't want alerts for replies.
Turn off "Also email replies to other comments".
Where do I reply to the comment?
The button in the email opens the comments page in your dashboard.
Where the app lives
In your dashboard, open Manage Apps, then Comment Alerts, or search for "Comment Alerts" in the dashboard search.
Privacy
See the privacy policy. In short: settings and history stay in your site's own database, and the developer receives nothing.