PrometheusSupport: Class Quorum
Support is open to everyone, on the free and the paid plan.
How to get help
- Email: prometheus.maker@proton.me. Include your site address, the class and session date, and what you saw. A screenshot helps.
- Replies usually go out within two business days.
Quick answers
How do I start?
Open the app, go to Minimums, press Add a minimum, tick your classes, set the minimum number of people and how many hours before the start you want to decide, then Save. The Sessions tab then lists every upcoming session of those classes.
What counts toward the minimum?
Confirmed bookings and bookings waiting for your approval (pending). A booking for 3 people counts as 3. Waiting-list, canceled and declined bookings don't count.
What happens when I cancel a session?
Waiting bookings are declined, confirmed ones are canceled, each client gets your message by email, and the session is removed from your calendar. If a booking can't be canceled, the session stays open and the app tells you which one.
How does auto-confirm work? (Premium)
Set the class in Bookings to approve booking requests manually. New bookings then wait as pending. The moment the pending and confirmed bookings of a session reach your minimum, the app confirms all waiting bookings of that session and sends your confirmation message.
Refunds (Premium)
Tick Refund clients who paid online when you cancel. If Wix can't refund a booking from the app, it is canceled without a refund and the app tells you, so you can refund it from your orders.
Does the app cancel sessions by itself?
No. When a session is short at its decision time it is marked Decide now and moved to the top of the list. You press Cancel session.