PrometheusSupport: Roll Call: Member Check-In
Support is open to everyone, on the free and the paid plan.
How to get help
- Email: prometheus.maker@proton.me. Include your site address and what you saw. A screenshot helps.
- Replies usually go out within two business days.
Quick answers
Search finds nobody.
Roll Call searches your site's contacts by name, email or phone. Check the spelling, or try the email address.
It says "No plan" for someone who has one.
Plans belong to site members. If the person bought the plan with another email, search for that email. Plans recorded by hand in Pricing Plans show up like online purchases.
It says "Add the Pricing Plans app".
Your site doesn't have Wix Pricing Plans. Check-ins and attendance still work; plans can't be shown.
The class didn't get marked as attended.
Roll Call marks the person's booking for today that is closest to now, if the box "Also mark attended" is ticked. You can also use "Mark attended" or "Undo" next to each booking.
The log is empty or says it needs the CMS.
The log is stored in your site's CMS (Content Manager). Add the CMS to your site and reopen the app.
Check-ins stopped being logged this month.
The free plan logs 50 check-ins per calendar month. Check-ins and attendance keep working; they just aren't logged. The paid plan logs every check-in.
How do I get the log into a spreadsheet?
On the paid plan, open "Check-in log", pick the dates and press "Download CSV".
Where the app lives
In your dashboard, open Apps, then Roll Call: Member Check-In, or search for "Roll Call" in the dashboard search.
Privacy
See the privacy policy. In short: the log stays in your site's own CMS, and the developer receives nothing.