PrometheusSupport: Program Enroll
Support is open to everyone, on the free and the paid plan.
How to get help
- Email: prometheus.maker@proton.me. Include your site address, the rule or the group you used, and what you saw. A screenshot of the Activity tab helps.
- Replies usually go out within two business days.
Quick answers
How do I start?
Open the app, press Add rule, choose what happens (someone registers for an event, checks in, or buys a store product), tick the events or products, choose the program and press Save rules.
Who counts as registered?
Guests who RSVP yes or get a ticket. RSVP no and waitlisted guests are not added; a waitlisted guest is added when they get a spot.
When are buyers added?
When the order is paid. For offline payments, that is when you mark the order as paid.
Someone shows "Waits for sign-up"
Online programs need a member account. The person is added automatically as soon as they create one with the same contact.
Someone shows "Failed: participant limit reached"
Your site's Online Programs plan allows a set number of active participants. Upgrade the site plan or remove inactive participants; the next time that person's event arrives they are tried again, or add them with Add people.
Can I add a past event's guests?
Yes. Events gives each event's guests a contact label. In Add people, choose that label and the program.
Does a refund remove the person? (Premium)
Tick "Remove them from the program when the order is fully refunded" on a store rule. Partial refunds leave them in.
Where the app lives
In your dashboard, open Manage Apps, then Program Enroll.
Privacy
See the privacy policy. In short: the app runs on Wix, and the developer receives nothing.