PrometheusSupport: Membership Extender
Support is open to everyone, on the free and the paid plan.
How to get help
- Email: prometheus.maker@proton.me. Include your site address, what you tried and what you saw. A screenshot helps.
- Replies usually go out within two business days.
Quick answers
Why is a plan in the "Can't change" list?
The preview gives the reason next to each plan. The usual ones: the plan renews every month until cancelled, so it has no end date to move (pause it instead); the plan is paused, so resume it first; the plan has ended or was cancelled, so the member needs a new plan; the plan already ends on or after the date you picked.
Can I shorten a plan or move it to an earlier date?
No. Pricing Plans only lets an end date move later.
Why can't I pause a free plan?
Pricing Plans doesn't let apps pause free plans. You can extend them.
What happens to payments when I pause a plan?
Payments of a renewing plan pause too. When you resume, the days the plan was paused are added to its end date.
I extended by 14 days but the plan shows 14 days and one hour more (or less)
Pricing Plans adds whole 24-hour days. If a daylight saving change falls in between, the end time moves by an hour, but the plan still ends on the right day.
How many plans can I change at once?
Up to 10 per action on the free plan; run the action again for the next 10. Premium has no limit.
Where the app lives
In your dashboard, open Manage Apps, then Membership Extender.
Privacy
See the privacy policy. In short: the app works in your browser and the developer receives nothing.