PrometheusSupport: Event Series
Support is open to everyone, on the free and the paid plan.
How to get help
- Email: prometheus.maker@proton.me. Include your site address and what you saw. A screenshot helps.
- Replies usually go out within two business days.
Quick answers
My event is not in the list.
The list shows upcoming and draft events. Ended and canceled events are not listed. Make sure the event exists in Wix Events.
Do the copies keep tickets and the registration form?
Yes. Each new date is a copy of the original event with its tickets, form, image and settings. Guest lists are not copied.
The time is wrong after the clocks changed.
The app keeps the same local time in the event's time zone, so a 10:00 class stays at 10:00 in summer and winter. If you see a different time, check the time zone set on the original event.
How do I skip a holiday?
Type the dates to leave out in "Dates to skip", for example 2026-12-24, 2026-12-31. Skipped dates don't count toward the number of new dates.
I want to check the copies before they go live.
Turn on "Create them as drafts". Publish them in Wix Events when you are ready.
Some events failed.
The app lists each date or event that failed and the reason. Fix the cause if one is shown, then run it again for just those. If it keeps failing, email support.
Why can I only repeat 6 times?
The free plan repeats up to 6 dates per run and edits up to 10 events at once. You can run it again, or upgrade to Premium for up to 200 dates and any number of edits.
Where the app lives
In your dashboard, open Manage Apps, then Event Series: Repeat & Edit, or search for "Event Series" in the dashboard search.
Privacy
See the privacy policy. In short: the app works on your site's events and the developer receives nothing.